Friday, 30 September 2011

Many OnLive UK Users With TalkTalk as Their ISP Are Experiencing Problems

When OnLive launched in the UK, with BT as their ISP partner, many people were surprised. Some wondered why they would choose BT as their partners, and not another ISP. BT is a large investor of OnLive, and they have the infrastructure to support what OnLive offers. However this didn’t mean that OnLive UK users that connect to the internet through other ISPs wouldn’t be able to access OnLive. At least this wasn’t supposed to be the case. However, many OnLive users with TalkTalk as their ISP are having a difficult time accessing the cloud gaming service.
According to ISPreview, BT is the largest supplier of broadband access in the UK with 5.8 million subscribers, followed by Virgin Media (4.3 million), and TalkTalk Group (4.1 million).

Many TalkTalk customers have been complaining about not being able to access OnLive between the hours of 6:00PM and 12:00AM, while having no problems during all other hours of the day. At first this was thought to be the effect of OnLive’s massive growth in the UK. Once the service launched at Eurogamer Expo 2011, thousands of new customers began gaining access. However, a little investigative work by TorrentFreak showed that this may not be the issue.

TalkTalk has a P2P throttling system that they utilize to limit the amount of BitTorrent use that their customers may take part in. TalkTalk is known to limit P2P sharing during these exact hours (6PM – 12AM) that OnLive users have been experiencing issues.

OnLive’s support team confirmed that these users are experiencing high amounts of packet loss on their connections to the service. It appears as though, many of the problems that people are experiencing are not OnLive’s fault, nor are they overloaded servers on OnLive’s end. Instead it may be technology within the current ISPs that are causing issues with OnLive; something that hopefully should be resolved soon.

On Twitter yesterday morning, a rep from TalkTalk posted the following message:
Hi, we are aware of the OnLive issues and are working on a fix.
You can find more info about this on the OnLiveFans Forum.

SOURCE: OnLiveFans.

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